The problems began at about 5 p.m. EDT and an announcement on the company's Gmail "Help Center" site said the issue is now resolved.
Google said an outage in the contacts system used by Gmail prevented the e-mail system from loading properly. The company also said that there may be minor delays in deliveries even though all mail is safe.
Users across the United States, Canada and India reported problems with Gmail and a Google employee also reported that the company's own corporate e-mail account was down.
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